Order to Cash (O2C) Automation Solutions

Helping you get paid the right amount at the right time with receivables matching, automated dispute resolution, and more.

Exela FAO Order to Cash Solutions

Revolutionize your order-to-cash process with Exela FAO. Our solutions streamline every step, from automated omnichannel payment processing with integrated receivables to efficient lockbox solutions and advanced collections strategies. Experience faster payments, improved customer satisfaction, and a smoother cash flow. Streamline your order-to-cash business process, automate workflows, optimize cash flow, and improve customer satisfaction with Exela FAO’s order-to-cash automation solutions.

1T

annual payments processing capability

With over 20 years of experience, we’ve honed our expertise to deliver best-in-class P2P solutions that optimize your entire procurement process.

48H

payment processing time

Our team of over 11,000 F&A professionals brings deep expertise and global reach to deliver exceptional procure-to-pay solutions.

99%

payment post accuracy

No matter your industry, we have you covered. With over 1,120 industry-tailored solutions, we can address your specific procurement challenges and optimize your procure-to-pay process.

Roadblocks in Order to Cash Outsourcing Services

Manual tasks, data silos, and slow collections can significantly hinder your order to cash flow. See how Exela FAO can help.

Stuck in manual processing?

Exela FAO automates your order-to-cash business processes, freeing you to focus on growing your business.

Cash flow a mystery?

Gain real-time insights with Exela FAO’s O2C solutions. Make informed decisions and optimize your cash flow.

Disconnected systems causing delays?

Exela FAO seamlessly integrates your O2C systems, eliminating bottlenecks and streamlining operations.

Experience Exela FAO’s Brilliant Support

We’re dedicated to your success. Exela FAO offers exceptional customer support, and is recognized by industry leaders. Our team is here to guide you every step of the way, ensuring a seamless and successful experience.

Exela FAO’s Order to Cash Services

We offer a variety of O2C services that can be customized to your specific needs. From automated dispute resolution to streamlined receivables matching and electronic payments.

Dispute Management

Resolve common invoice discrepancies easily.
Reduce errors and ensure disputes are handled efficiently.
Get paid faster with streamlined dispute resolution processes.
Track progress and receive real-time updates.

Configurable Collections

Set custom rules for different customer segments.
Focus efforts on high-risk outstanding accounts.
Reduce manual effort and free up resources.
Proactive collections strategies minimize bad debt.

Order to Cash Solutions

Exela’s O2C solution suite streamlines your entire order-to-cash process, freeing you from the burden of chasing payments. Imagine a world where invoices match automatically, disputes are resolved quickly, and customers pay on time. This newfound efficiency allows you to focus on serving your customers.

Improved Payment Processing Operations

The customer sought to improve the efficiency, reliability, and flexibility of its payment processing operations. They were in need of a system capable of doing Image Cash Letter (ICL), as well as interfacing with their existing Electronic Data Interchange (EDI). The key challenge was to reduce business risk while also enhancing efficiency.

Frequently Asked Questions

What is Exela FAO's O2C?

Exela FAO's O2C provides a single system for all aspects of customer management and service delivery. Through features like multi-source data imports, we empower teams to view work-in-progress accounts, pending accounts, collection figures, and collection goals and convert this information into collection results.

Is this a complete solution, or will it integrate with my existing collections system?

Exela FAO's O2C is a complete collections management system that can replace your existing system. We will develop a data conversion to map your information from your present system to ours.

What about the security within the application?

Our O2C solution has many features that allow a user to control access to accounts and information within those accounts based on what access level a user is assigned. This allows you to meet your internal security objectives as well as requirements mandated by your clients.

What hours do you offer tech support?

We offer 24X7 technical support.

How long does it take to set up the solution?

This depends on the complexity of your business and collections processes. We take approximately 6 to 8 weeks for the initial setup.

How does Exela FAO's O2C help companies concerning the PCI requirements?

Our solution is PCI-DSS compliant. Our responsibility is to provide technology that is safe and secure. We believe that security and compliance requirements will change with time. We will respond to the different security requirements accordingly.

Can important information be encrypted?

Yes, we automatically encrypt key information relating to credit cards, bank information, and social security numbers. When information is backed up, the encrypted data is saved. Complete backups (all data) can also be encrypted using different third-party products (there are hardware and software-based solutions).

What can your solution do for my business?

We help you grow your collections to previously unattainable levels. With real-time monitoring and reporting capabilities, you can track exactly where each case is in the collection process. Our solution eliminates the need for staff to keep track of the collection process in various formats. With a consolidated, proven, easy-to-use web interface, we help you free up valuable staff time, help you automate your collection processes, and increase your efficiency to provide greater opportunities for growth.

Can I customize your solution for my business?

Yes, customization is a standard feature. Our sales team (info.fao@exelatech.com) can help you understand how this is done.

Can you import cases in bulk?

Yes, using the Account Management module.

How secure is my data with you?

Your data is hosted on Azure, which is SSAE 18-certified. You can rest assured your data is as secure as you keep it by restricting access and IP addresses to your users.

Can my clients access their data?

We leave that completely at your discretion. Once you sign up, you can decide who gets access to your data.

Can you store documents in the software?

The file repository module allows you to store documents as per your requirements. You can decide which user(s) gets access to this module to prevent clogging the storage space with unnecessary documents.

Do you have templates already included with your solution that I can use to start collecting?

Yes, we have used more than 30 years of our experience to develop the solution. We have templates ready for letters and notices. If you are looking for any other types of templates, please contact our Sales Team: info.fao@exelatech.com.

Do you back up my data? How often?

We back up your data every day.

What if you don't have the reports I need? Will you build them for me, and will it cost additional?

Yes, we can provide customized reports for you. As these are not part of the standard package, it would involve additional costs.

Get In Touch

Ready to unlock the power of automation and streamline your financial processes? Our team of seasoned industry experts is here to guide you. Get in touch today, and let’s tailor a solution that jumpstarts your journey to a more efficient and productive financial future.